Technical Application Management Desk

The focus area of the application management desk is essential to prevent and/or handle major incidents and to ensure uninterrupted availability of your software, which is now available on demand as part of the IT22 service desk.

Technical Application Management Desk

Technical Application Management (TAM) ensures that the developed applications are fully up and running and keeps them that way. This is specifically important for business-critical applications, as they need to be operational 24/7. With Application Management from IT22, your organization has access to highly experienced engineers which take care of the underlying technology and infrastructure of the application.

Why is technical application management important?
Just developing a software solution is not sufficient. Additional attention is needed. The data needs to be owned, functional changes need to be evaluated, second or third line support to users and - last but not least - handling of the operational activities related to technical maintenance, changes and incidents.

Key Focus Areas

Applications
Naturally, applications are the core focus of TAM. Getting new versions up and running and taking care of daily operations. This involves a wide range of activities such as setting up and configuring environments, pushing software into production and day to day monitoring to prevent and act on possible failures.
Middleware
Middleware is a software that provides common services and capabilities to applications outside of what’s offered by the operating system. Data management, application services, messaging, authentication, and API management are all commonly handled by middleware. Middleware helps developers build applications more efficiently. It acts like the connective tissue between applications, data, and users.
Platforms
With multiple cloud platforms / environments you need dedicated specialists that can handle this complexity and make sure the right decisions are taken. An example is Platform as a Service (PaaS) based cloud environments where open-source API structures are used based on representation state transfers (REST).
Cloud Management
Applications do not run in the Cloud automatically, this involves a wide variety of services to ensure the correct and sufficient configuration of your cloud environment to meet business demands. Cloud application management for platforms (CAMP) is a solution specifically designed for PaaS based cloud environments.

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