About IT22
At IT22 we have hungry minds. We keep searching for innovative designs and solutions to help create the best possible products and services for our users, customers, and business partners. Through all our departments our employees work together to make ideas a reality.
IT22 is a dynamic, ‘can do’ workplace in which all teams like to work hard, but play and learn even harder. We take pride in creating the best digital experiences and because there is no creation without failure, we experiment, try, fail, and try again, learning and inspiring each other until we succeed.
About The Job
We are seeking a knowledgeable Junior Support Analyst to join our team. In this role, you will be assisting your seniors with infrastructure and deployment assignments. You will work closely with our DevOps and Cloud infrastructure teams to ensure that our systems are scalable, reliable, and secure.
Your Responsibilities:
- Provide first-line technical support to end-users by resolving hardware, software, and network issues promptly and courteously.
- Respond to support tickets, emails, and phone calls in a timely and professional manner, ensuring a positive customer experience.
- Assist in troubleshooting and diagnosing technical problems, escalating issues to senior analysts or specialists when necessary.
- Install, configure, and maintain desktops, laptops, and peripherals (Wifi access points, DSL routers, Biometric machines, cameras, and PON devices) ensuring compliance with organisational policies.
- Collaborate with senior support analysts and other IT teams to resolve complex technical issues and participate in knowledge-sharing initiatives.
- Document support activities, solutions, and procedures for knowledge sharing and continuous improvement.
- Contribute to the improvement of support processes and workflows, actively seeking ways to enhance efficiency and effectiveness.
Requirements:
- Bachelor's degree in IT, Computer Science, or a related field.
- Minimum 1 years of experience in a technical support role.
- Basic understanding of ITIL principles.
- Strong communication and customer service skills.
- Familiarity with common desktop operating systems and productivity software.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Knowledge of ticketing systems and their life cycle is preferred.
- Good communication skills in the English language.
Benefits:
- Competitive salary package.
- Causal and Sick Leaves.
- Additional benefits include an employee Laptop plan, Maternity Reimbursement, Travel allowance / Shared accommodation and more!
If you think you’re the right fit for the job, we’d love to meet you! Fill out this form and we’ll reach out to you soon.